Kind

Our kids are out of the house by 7:45, I take the dog for a walk, chatting with new friends and neighbors along the way, and I’m back. My desire is to sit down and write, create, cultivate, nurture, and make a difference. But necessity dictates my schedule.

Part of how I spend my day includes making phone calls and setting appointments for my husband (even published authors have day jobs; especially when a family can’t be supported soley by her income!). He’s really good at what he does and his job is what allowed us to move to Texas. And although he’s essentially starting over, his skills are exceptional and if anyone can hit the ground running, it’s him. His ability to build relationships and bring value to every client he serves is incredible. Enviable, even.

I wish I could say the same about me. Making cold calls is difficult. It’s frustrating. People who are probably very nice in their real lives, can be mean. On the phone, talking to someone they’ve never met, they’re curt, arrogant, abrasive. Even if we’ve spoken before and they asked specifically for me to call them again.

My calls are not telemarketer calls. I am not calling in the middle of a meal or family time or a child’s nap. The calls are targeted and sometimes, in response to a direct request. My husband sells products and a service they’ve asked for. Yet through the invisible airwaves, I’m met by gatekeepers who are sassy and demeaning, or decision makers who overlook that they’re talking to another human, not a robocaller.

It’s no secret to our kids that we expect each of them to wait tables or work in an interfacing service job at least once in their lives. We believe positions like these provide an appreciation for how to treat others on the receiving end of what they’re dishing out.

And despite the difficulty of making calls, and the funk the rejection can put me in, I think I’d add cold calling to the list of something everyone should do at least once in their life. Maybe it’d remind people that no matter how far up the professional ladder they climb, being kind is an important quality to take with them.

 

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